IT Helpdesk Support Officer (Forex) – Limassol

Job Description

Advance Career, on behalf of our client, a Forex organization with offices in Limassol, is seeking to recruit an IT Help-desk Support Officer;

Responsibilities:
Supports the new hires onboarding by installing, deploying, configuring and troubleshooting end user’s equipment, software and apps
Acts as the first point of IT contact for any technical issues
Resolves requests for technical assistance either in person, ticketing system, or over the phone
Administers and supports desktop PC’s, laptops, printers, MFPs, VDIs, VoIP devices and smartphones
Maintains and supports in-office IT equipment and back-office systems
Maintains and tracks IT Equipment inventory stock to support everyday activities
Deploys new hardware and software as needed
Troubleshoots system and network problems, diagnoses and solves hardware/software faults
Ensures that system records and procedures are accurate and current
Assists on day to day administration and monitoring of MS Windows servers, Office 365, MS Active Directory, DNS and DHCP
Assists on day to day administration and monitoring of the enterprise back-up systems

Qualifications:
University degree in Information Technology or a relevant field
Previous experience in a similar position will be considered as advantage
Excellent command of the English language
Ability to multitask, prioritize and work independently
Strong communication, problem-solving and organizational skills
Ability to master new technology quickly and to work in a fast pace environment
Ability to work under pressure efficiently

Benefits:
An attractive remuneration package will be offered to the successful candidate.