Sales and Reception Representative (Properties/Hospitality/Yachts)-Limassol

Job Description

Advance Career Ltd on behalf of our client a well established and reputable management services organization at the Limassol Marina seeks to recruit a dynamic Sales and Reception Representative for their premises in Limassol:

Responsibilities:
Interact in a courteous and professional manner with all guests and work colleagues.
Ensure correct input and maintenance of database entries using the marina’s supporting software systems.
Provide guests with refreshments when required.
Follow and implement yacht check-in/check-out procedures in an efficient and professional manner.
Answer phone calls promptly, clearly and professionally conveying always a smile and use the appropriate
phrase as per Limassol Marinas standards.
Communicate with guests to handle, follow-up and accurately record all enquiries, requests and complaints
professionally and efficiently, reporting to colleagues and management as required.
Ensure all duty shift checklists are continuously followed and proper guidance is given to work colleagues
especially Marina Attendants.
Process and administer berthing applications and all standard documentation, issuing service forms, berthing
licenses, invoices and receipts as required.
Strictly maintain the security of information related to customers and personnel.
Maintain petty-cash accounts and reconcile cash and cheque/credit payments from the marina operation.
Implement all general office procedures for the front desk such as filing, photocopying and telephone enquiries
in order to support the business, maintain a clean and organized working environment.
Solicit and encourage customer feedback, review and update accordingly to present to Marina Management
for follow up.
Comply with the marina regulations regarding dress and expected behaviour, reflecting consistently Limassol
Marinas brand standards whilst offering a personalized service to all internal and external customers.
Be fully conversant with and be aware of the Marina’s health and safety, security and emergency policies.
Carry out all other duties as may reasonably be required from time to time

Qualifications:
Degree in tourism/hospitality-related or equivalent.
About 1-3 years of experience in the hospitality/hotel sector with front office experience or experience in a
customer services environment.
Computer literacy,
Fluency in English and Greek. Additional Languages is a plus
In possession of a valid driving license.
Boating and/or VHF radio communication experience is considered an advantage
Flexible to work shifts and public holidays/weekends between the hours the office is operating (07:30am – 20:0hrs)

Benefits:
An attractive remuneration package will be offered to the successful candidate