Senior Front Desk Assistant-(Properties/Hospitality/Yachts)-Limassol

Job Description

Advance Career Ltd on behalf of our client a well established and reputable management services organization  seeks to recruit a dynamic Senior Front Desk Assistant  for their premises in Limassol:

Responsibilities:
Assist the Front of House Manager to supervise daily shift processes and coordination accurate
administration of the day’s operations, ensuring all team members adhere to standard operating
procedures.
Assist the Front of House Manager to ensure that all such standard operating procedures are kept up to date
and reflect actual daily practice for use in training staff.
Train, resolve issues/problems, coach and counsel the front desk team members to ensure a professional
and quality operation, and delivery of the highest standards of customer service.
Interact in a courteous and professional manner with all guests and work colleagues.
Oversee berth assignments for visiting vessels and coordinate account management with customers on a
day-to-day basis, ensuring correct fee collection prior to departure.
Coordinate solutions quickly when customers experience problems.
Ensure that the management system is kept up to date and accurate at all times, ensuring that
enquiries, reservations, contracts, all customer data, documents, correspondence and financial records are
processed and recorded in accordance with standard operating procedures.
Provide staff assistance, prepare, and present staff reports and other correspondence as appropriate and
necessary
Identify opportunities for improving service delivery methods and procedures; identifies resource needs;
reviews with appropriate management staff; implements improvements.
Follow and implement yacht check-in/check-out procedures in an efficient and professional manner, leading
on liaison with Cyprus Authorities to ensure the best possible customer experience and compliance with all
of the obligations as a port-of-entry.
Ensure all duty shift checklists are continuously followed and proper guidance is given to work colleagues,
especially the Attendants and Supervisors.
Maintain the security of information related to customers and personnel.
Maintain the database and all standard documentation and record keeping.
Monitor stationery stocks and office equipment, and update re-order levels as and when required.
Comply with the employee code of conduct, consistently reflecting the brand
standards whilst offering a personalized service to all internal and external customers.
Be fully conversant with and be aware of the health and safety, security and emergency response
procedures, including the Reception team’s role within each.
Carry out all other duties as may reasonably be required from time to time.

Qualifications:
University Degree in Hospitality Management or relevant
3-4 years of experience within Hospitality/Tourism Customer service/Support
Excellent knowledge of English and Greek. Additional Language will be an advantage
Computer Literate

Benefits:
An excellent remuneration package will be offered to the successful candidate