Service Manager (IT Solutions Provider) – Limassol

Job Description

Advance Career, on behalf of our client, an IT Solutions Provider with offices in Limassol, is seeking to recruit a Service Manager;

Responsibilities:
Managing service coverage in Cyprus for various brands.
Company’s Multi-brand Service centre administration.
Identifying customers, development and implementation of sales regarding company’s IT services.
Service support of the Company’s partners and retailers.
RMA parts claims and inventory management via vendors/suppliers.
Spare parts inventory management.
Enable fast and reliable dealing with any issue from key customers.
Minimize service issues via proper arrangement of service processes.
Meet customer’s expectations with service and offer commercial IT services.
Enable effective communication with mother’s company team and internal processes follow up.
Enable fast RMA stock turnaround and compensation for customers and the Company.
Enable profit from commercial IT services.
Minimize service operations cost via optimized and efficient management of service processes.

Qualifications:
Higher education. Technical education is a preference.
At least 2 years of experience in repair service centres or telecommunication companies on service management positions.
Strong computer technical skills.
Fluency in English and Greek.
Highly dynamic, self-starter who uses own initiatives to maximize value of the Company.
Ability to work on multiple projects at different phases of implementation and drive to results in timely and top-quality manner.
Ability to interact professionally and comfortably at all levels within the organization (verbal, written, presentations).
Analytical skills, initiative, accuracy and diligence.

Benefits:
An attractive remuneration package will be offered to the successful candidate.