Support Officer (Forex) – Limassol

Job Description

Advance Career, on behalf of our client, a Forex Company with offices in Limassol, is seeking to recruit a Support Officer;

Responsibilities:
Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
Resolving misunderstandings and handles “difficult” client in a polite and professional manner
Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
Promoting the products and services offered by the company to the clients by means of chat system and e-mail
Providing feedback on the development of the products and services offered by the company according to the interaction with clients
Keeping up to date with promotions and products offered by the company
Maintaining confidentiality and professionalism in all instances
Completing service-related tasks as requested by the manager
Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
Requesting relevant documents from clients in case they are not provided
Following and keeping up to date with new internal procedures
Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

Qualifications:
Experience in customer care or any other relevant field
Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu, Filipino or Bengali will be considered an advantage
Strong English communication skills, both written and verbal are a must
Strong customer care skills
Excellent client handling skills
Strong communication and interpersonal skills
Excellent organisational skills
Business acumen
Teamwork and problem-solving skills
Hard working and able to cope under pressure
Excellent computer literacy
Willingness to do morning, afternoon and night shifts on a weekly basis
Eligible to work in Cyprus

Benefits:
An attractive remuneration package will be offered to the successful candidate.